I now have this huge white board in my office that I have turned on its side and use as my TO-DO list. I am happy to say that since starting to use it last week, I have completed one whole board of crap and wiped it clear yesterday and filled it with another full slate of crap to accomplish ‘asap’. AHHHHH the relaxing life of management. LOL

Yea right! Stressful? YES Busy? YES Constant state of insanity? HELL YES! But you know what? I love it.

I love IMH, the company rocks and has grown so much since I started close to 2 1/2 yrs ago. Hell I started as a Tier 1 Support Rep, answering all the calls and tickets at first. As time went I progressed up the food chain, given more access, put on more projects, given more responsibility. Soon I was the shift lead, and then I took off for 6 months. It was one of those personal growth/save my marriage kind of ‘vacations’. Moved back to FL and sold cars for a few months the whole time not really working on my marriage and finding out that 1) it’s to fucking hot in FL to sell cars in the summer (or the winter for me) and 2) I missed IMH, the fun and excitement and the few occasional retarded customers that would make you smile or make you cry in frustration as you repeated how to connect through FTP 10 times in a row, only to be asked at your whit’s end if they needed to be online to do that. Yes, 100% true, and just so everyone knows, YES you need to be online to connect to your server though FTP.

So, I moved back to VA in Jan/Feb of 07. Right back with IMH and they took me back with open arms. Didn’t miss a beat and stepped back into the Lead/Supervisor position. Then my best friend in VA moved on to bigger and better things out side IMH so I got bumped up to ‘Supervisor’, more or less in charge of the entire East Coast support center. The company did hire a new Cust. Sup. Mgr from outside and that didn’t work out as well as we all hoped. So that’s where we come to today. I’m the Customer Support Manager, I love the responsibility, my teams all treat me the same and I treat them the same. (as long as they are doing their jobs!). It’s been a difficult transition at times to manager from ‘friend’. But I think I have a good grasp on it. At least the uppers/owners think so. One even went out of his way and bought me a book on how to be an effective manager. I took that as a good sign they want me to better myself so I can better the company. I’m all for that, I’m 100% behind the company and its plans for world domination (opps let that one out of the bag a little early! lol), no really we have plans to triple customers and double the # of employees in the next 1-2yrs. That’s pretty freaking awesome since when I started there was 4 of us on the east coast and another 3-5 on the west coast. Now there are 20 something on the east coast and probably at least half that on the west coast. We are growing and I’m at the helm of the support side of things. It’s exciting and scary at the same time.

Watch out world here come Chucktastic the manager extronaire!

In my pursuit of becoming the great manager I know I can be and the company needs me to be I have been checking out a few sites recently that have been very helpful. One of my current favorites is Slacker Manger which totally ranks up there with my working mentality. Another two I’ve been reading whitepapers on and listening to webinars on recently is TechRebublic and Call Center Magazine. Both are full of great information and it’s to a point where there is just SO much information that I need to discern what I need to know NOW, and what I need to learn for later.

Ok this post is really long and I need to learn how to make Blogger do the cool “more after the jump” crap you see on other blogs, but haven’t figured out how yet. It’s just a plugin for WordPress, and I tried the ‘hack’ for Blogger but didn’t seem to work. Might try again this weekend if I can find some free time.

Ok that’s enough ramblings for the night. I need to get out of the office and go home and do laundry, sad when you get down to the last 2 pairs of clean underwear at that point you have no choice…..well umm 1 today that leaves another for tomorrow so I COULD put it off again …..

Later!